Ongoing Commitment to Customers puts Analyser Manufacturer Ahead of the Rest

Geotech (UK) is the market leading manufacturer and supplier of portable and fixed landfill gas and biogas analysers. Their products are rapidly becoming even more important with the growing focus on renewable energy from gas produced in anaerobic digestion and landfill sites. Learn about Geotech’s approach to manufacturing robust and reputable gas analysers across the world and how they support their customers with training, service and technical support requirements.

Geotech offers hands-on bespoke training days for all customers on their ATEX certified range of landfill, biogas analysers and pneumatic Autopumps. Training days can be tailored to suit your company’s requirements. Training is carried out by experienced Geotech engineers - for first time users of the products, refresher courses or advanced monitoring techniques. All training days are held at Geotech's base in Leamington Spa or at your location.

Geotech's equipment is designed to comply with legislation across the world, particularly the demanding standards required in the EU and USA: ATEX - European legal requirements for controlling explosive atmospheres and the suitability of equipment used in them; IECEX – International certification to standards relating to equipment for use in explosive atmospheres; UKAS – Geotech have achieved UKAS 17025 accreditation for their calibration lab for its full range of landfill and biogas analysers; MCERTS - confirmation of performance of equipment to the demanding MCERTS standards, and ISO – Geotech are certified as operating a quality management system in compliance with the requirements of ISO 9001:2008 for the quality management system for the design, manufacture, installation, maintenance, service, hire and recalibration of environmental monitoring equipment.

Local service and support is available from Geotech distributors throughout the world which provides you with fast and efficient service and turnaround times. When analysers are returned to the Service centre in the UK, they undergo a full service, calibration and test with over 100 detailed tests, both through Geotech's state-of-the-art calibration chambers and manually via our highly experienced engineers.

The service stages the unit goes through at Geotech:

1.      An initial assessment

2.      A comprehensive service including diagnostics

3.      Accessories are tested and serviced

4.      Chemical cells are calibrated using our state-of-the-art cell calibration rig

5.      The unit is fully calibrated for all primary channels using our calibration

6.      The unit receives a final manual check alongside an automated verification programme

7.      Every day Geotech couriers collect and deliver units across the world

Service for standard analysers is less than 7 days, alongside 10 day manufacturing times; both are quicker than industry standard!

Before deciding whether Geotech’s products are right for you, they offer industry and application guidance, support and product demonstrations on the phone, online and visits to your site. The company has local representatives in over 60 countries throughout the world ready to help you, wherever you are using Geotech’s products. Geotech's in-house ordering software and customer database allow them to respond quickly to any questions about orders you have placed. Their products are easy to use and install, if you require further guidance experts are more than happy to come to your site to ensure everything is set up correctly. The Geotech technical support team are on hand to advise you on analyser best practise alongside online video support and FAQs. Finally, Geotech's service support team will keep you updated on all stages of your analyser service with regular contact and emails