New remote access portal transforms interaction for biogas and methane analysis operators

QED Environmental Systems has launched a new customer portal for its Biogas 3000 and Biomethane 3000 analysers. The new portal aims to significantly reduce downtime, improve business productivity and further develop customer communications.

Designed for QED customers, distributors and technical support teams, the cloud-based system provides remote diagnostic and update capabilities. This significantly improves the way the business and its customers work, as system upgrades and developments can now be carried out with just a press of a button.

The new customer portal offers remote access to QED’s popular fixed gas analysis products, the Biogas 3000 and Biomethane 3000. The portal also offers users the ability to view all settings as configured, while also updating the system’s firmware. Customers will also be able to remotely reset the entire system, view the event log and carry out an air calibration process from start to finish.

Michael Reghenzani, Product Test Engineer for QED, said: “We’re very excited and proud to be launching QED’s new customer portal with remote access, as we believe it offers an easy to use, invaluable tool for those involved with anaerobic digestion and biogas production. Monitoring of biogas systems, diagnosis and obtaining technical support has never been easier.

“In addition to being able to access the very latest status of how their system is working, it is now much easier for customers to get technical support and remotely assess how a system is performing.  We are confident that it will prove to be an important asset for our customers in this market.”

The system information view also provides data on a range of outputs including live gas readings, updated every 15 minutes, gas temperature, process timing and auto calibration settings making it easy to pinpoint the root of any issues that may arise. 

An access management function available on the portal also allows customers to grant access to internal members, QED or its authorised service agents. This can be done to improve response times when remote support is needed. Permission can be granted on a permanent or fixed duration basis.

To access the portal, customers will simply have to create or use an existing Microsoft or LinkedIn login. Once they have an authorised account, users can then add their systems to it by providing a system serial number and security code.

Access to the system is achieved via an Ethernet connection, with Wi-Fi and cellular options available. Further details on how to set up the system and get it online will be included in a user manual provided at the time of product purchase.