Distributor Training lays Foundation for Global Optimal Customer Service

As a specialist in the analysis of fluids SensoTech (Germany) have produced 22 years worth of high-end analysers for inline concentration measurement. To ensure premium customer consulting and excellent service worldwide, regular training sessions are organised for the international employees and sales representatives. The main focus includes technical knowledge, valuable application expertise and the development of customer-oriented solutions.

In November SensoTech once again hosted two international training sessions, that took place in their headquarters in Germany. "The intensive training of our representatives and employees all over the world is very important to us, because it lays the foundation for a global best customer service," says managing director Mathias Bode. "As a globally connected company, we can offer our customers the highest quality and support, which is due to the dedication and knowledge of each person."

In addition to detailed product information, the different uses of the LiquiSonic analysers in many processes and industries were part of the schedule. For example, the applications in the chemical, steel and food industry were discussed. By practical lab experiments the participants could see the quality of the SensoTech analysers. A brewery visit completed the training program and drew the line from theory to practice.

The evening concluded with sporting and cultural activities, such as bowling or go-carting. These were a welcome change and offered many opportunities to get to know each other and share experiences.