ABB simplifies industrial device maintenance with Generative AI

ABB has launched My Measurement Assistant+, the first AI-powered digital solution for maintenance and troubleshooting of measurement devices at industrial sites. Leveraging generative artificial intelligence (GenAI), cloud computing and Augmented Reality (AR), the web application brings together data from multiple IT and operational technology sources, and provides a single access point for information retrieval, device diagnostics, and remote support in industrial operations.

My Measurement Assistant+ is integrated with ABB Ability™ Genix Copilot, a GenAI solution developed by ABB in collaboration with Microsoft to help industrial companies improve efficiency, productivity and sustainability by contextualizing vast amounts of data.

ABB estimates that with rapid access to information and communication channels, My Measurement Assistant+ can help to resolve most technical support issues in minutes, boosting first-time fix rates by up to 50%.

“My Measurement Assistant+ is now at the heart of ABB’s comprehensive digital measurement offering,” said David Lincoln, Global Digital Lead, ABB Measurement & Analytics. “It is a GenAI-powered solution that provides 24/7 support for measurement devices of industrial customers. It empowers frontline workers by offering the right information at the right time and the right place, reliably."

“The collaboration between Microsoft and ABB demonstrates the positive impact GenAI can have on industries," said Sonja Meindl, Enterprise Commercial Director, Microsoft Switzerland. "Through the Genix Copilot integration with Microsoft, My Measurement Assistant+ provides insights that transform the way maintenance and service is performed, empowering industrial customers to work smarter and more efficiently."

My Measurement Assistant+ enables easier, more efficient access to remote support for measurement devices. The integration of ABB’s AR-based Visual Remote Support allows customers to make secure video calls with ABB experts for remote issue resolution, reducing the need for on-site visits and increasing uptime by helping solve issues quickly and efficiently.

The Genix Copilot integration enables a specific role-based experience, allowing users to manage their installed base with maximum efficiency. For example, in My Measurement Assistant+ a maintenance manager can assess information from relevant documentation, error codes and spare part details, receiving clear and concise responses.

With an intuitive user interface and accessibility from any device, My Measurement Assistant+ empowers technicians and engineers to instantly access troubleshooting guides and video tutorials while in the field, enabling them to handle complex issues with confidence and efficiency.

Further integration of digital solutions such as ABB’s Dynamic QR codes, Condition Monitoring and Genix Datalyzer make it easier for customers to access actionable insights from one place. Leveraging Dynamic QR Code capabilities, maintenance engineers can point their camera at any device, scan the code, and immediately get access to a detailed health report and analysis as well as resources for the specific device. The solution also makes possible detailed root cause analysis based on live device data.